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.jpg) Health plans should act as a beneficial and reliable source of information needed for making health care decisions. However, improvements can only be made after quality is measured. For example, since Rocky Mountain Health Plan (RMHP) began publicly reporting their CAHPS reports to CBGH in 2010, their four lower than average scores that CBGH reports have improved to only leave one score below average. In fact, when RMHP initially began reporting none of their scores were above average, but in 2012 three are! Cigna and Kaiser Permanente continue to lead Colorado health plans in member satisfaction of the health plan as a whole. HMO Colorado (Anthem BCBS) continues to be rated consistently with their average scores across the board.
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